Refund Policy
Definitions
For the purposes of this Return and Refund Policy we establish the following definitions:
"Products" means all products and services sold at celestial-gems.com.
- "Customer" means end user customers that purchase directly from distributors or wholesalers.
"Company" (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Celestial Gems Ltd., Po Box 501
- "Orders" refers to your requests to purchase a Product from us. "Website" refers to Celestial Gems Ltd., accessible at celestial-gems.com. "You" refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.
What's Celestial Gems Ltd. Return and Refund Policy?
We accept returns. You can return items purchased from Us within 14 days of the original purchase date, unless noted in our Return Policy Exceptions, and provided that they meet the following conditions:
Returned items must be 100% complete, contain ALL original boxes and packing materials, accessories and documentation provided by the manufacturer.
If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Return Policy Exceptions
Only regular priced items may be refunded. Sale items are non-refundable
Return & Refund Process
If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.
- Notify us
Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:
By email: admin@celestial-gems.com
By phone number: 780-210-0800
We will contact you via email if we have any questions or concerns regarding your Return & Refund request.
- Ship it back
The following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.
Please ship the item(s) back to Us. You are responsible for the cost and risk. associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:
Box 501, Andrew, Alberta, Canada TOB OCO
We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information. when shipping your items.
- Inspection & Refund
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we'll ship the replacement item to your address within 24 hours of processing your return. To follow-up on the status of your return or for any other questions of inquiries, please contact us at:
By email: admin@celestial-gems.com
By phone number: 780-210-0800